Shipping Policy

Last updated: April 26, 2026

Thank you for shopping with Kystra. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing Time

All orders are processed within 1 to 3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer than usual.

Shipping Time

Delivery times may vary depending on your location and the shipping carrier. Estimated delivery times are provided at checkout where available.

• Processing time: 1 to 3 business days
• Estimated delivery time: 5 to 12 business days

Please note that shipping times are estimates and may be affected by carrier delays, weather conditions, customs, or other factors beyond our control.

Shipping Fees

Shipping costs are calculated at checkout unless free shipping or a promotional shipping offer is available on your order.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Shipping Areas

We currently ship to the regions or countries listed at checkout. If your location is unavailable during checkout, it means we do not currently ship to that area.

Incorrect Address

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

If your package is delayed, please allow additional time for the carrier to complete delivery. If you believe your package is lost, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number and clear photos of the damaged item and packaging.

Failed Delivery

If a package is returned to us بسبب an incorrect address, failed delivery attempts, or refusal to accept the package, we may contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Kystra
Email: [your email address]
Address: [your business address]